Head of Fulfilment at Jumia
JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d’Ivoire.
About The Role
Oversee warehouse management. Facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.
Create KPIs and implement simple systems for evaluating and improving performance
Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
Setup and continuously improve warehouse operations processes
Design dashboards to easily identify bottleneck areas of the operational processes
Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
Liaise with the technical teams as well as the local teams on all matters related to warehousing systems
Controlling Out-of-Stock (OOS)
Finance, Stock, Fulfilment and Warehouses
Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops
Required Skills & Qualifications
Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
Relevant professional certification in Logistics or supply chain management will be an added advantage
Minimum of 6 years FMCG, E-Commerce or warehouse management experience
Demonstrated competency in data reporting and analysis
Experience or high level of comfort in logistics operations
Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior
Self-Driven and great independent follow-through Ability
Strong entrepreneurial skills, leadership, and drive
A unique experience in an international, entrepreneurial, yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
The opportunity to be part of a team full of talented people with the best backgrounds
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