Assistant Hotel Manager Jobs, Current Hotel Jobs in Kenya Jobs,

Job Details

  • Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.
  • The Assistant Hotel Manager reports to the Hotel Manager. .

Responsibilities:

  • Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
  • Assists Hotel Manager as directed
  • Assists Food and Beverage Manager during all meal services
  • Performs duties of Hotel Manager when Hotel Manager is off duty
  • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
  • Present and available during all meal services, either front or back of house
  • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
  • Assists with room inspections
  • Prepares for turnaround day process
  • Oversees bar operations and manages wine/liquor inventory
  • Displays leadership and maintains professional presence
  • Visible and available to all guests and crew
  • Holds officers and crew accountable to American Cruise Lines’ standards
  • Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
  • Assesses the performance of the management team and provides immediate corrective feedback
  • Anticipates the needs of guests
  • Responds quickly to guest requests and ensures follow through of service delivery
  • Identifies problems, resolves immediately, and requests home office support as needed
  • Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
  • Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
  • Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
  • Maintains sanitation and cleanliness standards of hotel rooms
  • Monitors business transactions, accounting, timecards, and home office reporting
  • Tracks all hotel maintenance items and ensures completion
  • Creates consistent and positive crew experiences to improve employee retention

Attributes for Success:

  • Ability to motivate, train, and assess individual and team performance
  • Superior time management
  • Ability to manage and solve problems
  • Sense of urgency in all customer requests
  • Positive attitude and receptive to continuous performance feedback
  • Consistent, accountable, confident, assertive, and committed

Qualifications:

  • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
  • Business degree may be considered with management and hospitality experience
  • Minimum 3 years management experience at a full-service hotel or resort
  • Strong organizational skills and excellent verbal and written communication skills (English)
  • Proficiency in Microsoft Office

Work Schedule:

  • Accommodations and meals are provided at the hotel
  • One off duty during the week

How to Apply

Email your application to [email protected]