Hotel Manager Jobs, Hotel Jobs In Kenya, Equatorial Consultants Jobs

We are seeking to feel the following positions for our client who is running one of the top hotels in Kitui County;

Hotel Manager – 1 Position

Job Description 

The incumbent is involved in all aspects of the Hotel operations, planning and supervising the activities of Inter County Gardens Hotel Ltd’s workforce to ensure smooth and profitable running of business.

Responsibilities

  • Your responsibilities will include, but not limited to the following;
  • Supervising workers at all levels and setting clear objectives
  • Developing and implementing an intuitive and effective marketing strategy to promote the hotel’s services
  • Appropriately communicate with customers thus, welcoming them in the facility, addressing their complaints, finding solutions to probable facility problems, offering information etc
  • Monitoring food preparation methods, portion sizes, garnishing as well a presentation of food in order to ensure that food prepared is presented in acceptable manner
  • Monitor budgets and payroll records, reviewing financial transactions in order to ensure that expenditures are authorized as budgeted
  • Scheduling staff hours and assigning duties to all Hotel staff
  • Monitoring compliance with Health & Fire regulations regarding food preparation and serving, building maintenance, rooms and the whole facility
  • Coordinating the assignments of the kitchen personnel in order to ensure economical use of food and timely operation
  • Keeping records required by the government agencies regarding sanitation and food and, availing those records when appropriately needed
  • Establishing standards for personnel and customer service performance
  • Estimating food, liquor, wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
  • Reviewing work and operational procedures in order to determine ways of improving service, performance and safety
  • Organize and direct workers training programs, resolve personnel problems, hire staff and evaluate all employees’ performance
  • Initiating the ordering and purchasing of additional equipment and supplies
  • Reviewing menus and analyzing recipes in order to determine labour and overhead costs and assigning prices to menu items
  • Ensuring the recording of numbers, types and costs of items sold in order to determine which items may be unpopular or less profitable
  • Arranging for the repairs and maintenance of equipment and coordinating other services such as waste removal and pest control
  • Scheduling the use of facilities or catering services for events such as banquets or wedding receptions and negotiate details of arrangement with the clients
  • Using all the probable methods to motivate, reward and discipline the Hotel staff
  • Any other duty as may be assigned to you by the Directors

Skills needed

  • Active listening skill – Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate time
  • Instructing – Teaching others how to do things
  • Time management skill – Managing your own time and that of others
  • Negotiating skill – Bringing others together and trying to reconcile difference
  • Speaking skill – Talking to others to convey information effectively
  • Reading comprehension skill – Understanding written sentences and paragraphs in work related documents
  • Coordinating skill – Adjusting actions in relation to others’ actions
  • Service orientation skill – Actively looking for ways to help and or assist others
  • Social perceptiveness skill – Being aware of others’ reactions and understanding why they react as they do
  • Writing skill – Communicating effectively in writing as appropriate for needs of audience
  • Monitoring skill – Monitoring and assessing your own performance, the performance of other employees as well as that of the organization with a view to making improvement or taking corrective actions
  • Management of personnel – Motivating, developing and directing people as they work
  • Management of Finances – determining how money will be spend to get work done and accounting for those expenses
  • Quality control analysis – conducting tests and inspections of products, services or processes to evaluate quality and or performance
  • Management of Material Resources – Obtain and appropriately use equipment, facilities and materials needed to do certain work

Education & Experience

  • A Degree in Hotel Management and or Food production (a Higher Diploma in the same field with 5 years experience will be considered)
  • 3 years experience in hospitality industry

 

Knowledge,

  • Customer and personal service – knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Production & Processing – knowledge of raw materials, production, processes, quality control, costs and other techniques for maximizing production and presentation of food
  • Sales & Marketing – Knowledge of principles and methods of sales and promotion of hotel & hospitality services. This includes marketing strategies and tactics, product demonstration, sales techniques and sales control systems
  • Clerical Knowledge – Knowledge of administration and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminologies
  • Administration & Management – Principles involved in strategic planning, resources allocation, human resources modeling, leadership techniques, production methods and coordination of people and resources
  • Law & Government – Knowledge of laws, legal codes court procedures, government regulations, executive orders, agency and democratic political procedures

How to Apply

Please send your current Resume on the following e-mails indicating on the subject the position you are applying;

 If you do not hear from us in a week’s time after you have forwarded your resume to us, please assume that you have not been considered. We will however keep your resume in our data base and always get in touch with you as soon as we get a position that matches your skills, qualifications and experience.