Deal of the day

ICT Technician (2 Positions) NAIROBI & DADAAB

Action Africa Help International (AAH-I) is a regional African-led non-governmental organisation that supports livelihood-challenged communities in East and Southern Africa to sustainably improve their well-being and standard of living. With Country Programmes in South Sudan, Kenya, Somalia, Uganda, Zambia and recently in Djibouti, AAH-I has over 25 years’ experience working with communities in conflict and post-conflict situations, including refugees, internally displaced people and host communities. More recently AAH-I has expanded its activities to work with other marginalised communities, including pastoralists and people living in informal urban settlements.

Department: IT

Liaises with: ICT Technician and HQ System

Developer Duty Station: Nairobi and Daadab/Garisa

Key Responsibilities/Roles:

 Provide the necessary support to IT Lab users to access their online accounts. This include troubleshooting login issues, internet connectively, laptop power issues etc.

 Provides technical support to users for IT related hardware and software.

 Ensures the daily optimal performance of all computer systems in the labs.

 Keeps individuals informed as to the status of their request for IT assistance.

 Completing duties mutually agreed upon and assigned by the supervisors;

 Other duties as assigned

Competence and requirement

 Must be a Kenyan citizen

 Certificate in Secondary Education

 Diploma in IT or related course.

 A minimum of 1 year in technology support environment.

 Previous experience in NGOs highly desired.

 Ability to travel to other office locations in Kakuma, as needed.

 Experience in Internet usage and applications, Microsoft Windows and Office Applications.

 Written and spoken fluency in English.

 Availability to work occasional after-hours and weekends for IT support at the IT Labs.

 Be proficient in computer skills.

 Experience working with end-users on new feature deployments, including testing and training cycles will be an added advantage.

 Ability to work under minimum supervision.

 Ability to troubleshoot user problems in 2-step login into their online emails accounts

Other knowledge, additional competences

 Matric; Facilitation; Presentation; Programming techniques and Databases.

 To be able to demonstrate an understanding of what equality and diversity means in the workplace.

 Project management skills.

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Deal of the day