Customer Service Officer Job, Customer Service Kenyan Jobs, 

Customer Service Officer – IMA/CC/21/003

Vacancy Summary

Open From : Jul 27th, 2021

Close Date : Aug 9th, 2021

Career Opportunities

Customer Service

Department

Immediate Supervisor

Vacancy Details

Responsibilities

  • Responsible for promoting and cross selling of Loans and other Society’s services to existing and potential clients
  • Gaining new clients as well as maintaining existing ones, development of new loans prompts.
  • Task with providing a phenomenal customer experience at the Branch.
  • In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.
  • Selling of company products to potential and existing clients while meeting individual targets on a monthly basis.
  • Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.
  • Create market awareness for the Society’s product Identify sales prospects and follow up on new leads and referrals resulting from field activity Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within the required timeline.
  • Verification of the loan application and other member applications and counter checking to ensure that all supporting documentation attached is sufficient.
  • Any other duties as may be assigned

 Qualifications

  • Minimum of 1 year experience
  • Bachelor’s Degree from a recognized university
  • Minimum of KCSE Grade C+
  • Must be aged between 21-35 years
  • Accounting background shall be an added advantage
  • Training in Customer Care shall also be an added advantage

Additional Information

Minimum Years of Working Experience : 1

Minimum Education Level : Undergraduate

How to Apply

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