Jr. Chatbot Conversation Design Consultant

PSI Global Services Hub, Nairobi

Who we are
We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
There are over 9,000 “PSI’ers” around the world. It’s a motley group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.

Partner with us!
PSI’s Nairobi Global Services Hub is looking for a Chatbot Conversation Design Consultant to build engaging, self-directed conversations with consumers around health issues. This is an exciting new position that provides the opportunity to make technology work to deliver better health outcomes through bringing care closer to people in the developing world.
Sound like something you would be interested in? Read on.
Your contribution
The consultant will:
• Develop and adapt engaging chatbot conversational copy, content, and scripts for implementation, based on quality assured health approaches
• Configure chatbots using the Dialogflow conversation management platform
• Undertake testing of chatbot conversations for expected flow and user experience
• Continually adapt chatbot conversations based on feedback from users to increase engagement
• Ensure that bot conversations capture outputs necessary to deliver analytics for decision-making to continually deliver a more engaging experience for users
What are we looking for?
We are looking for a highly ambitious individual with a passion for technology innovation, social media engagement, and public health. In particular, we are looking for;
• Relevant degree in Marketing, Journalism, English, or Communications preferred
• 2+ years of experience with social media copy generation strongly preferred, including professional use of idioms, emojis, memes, and slang to engage with target audiences
• Requires an outstanding command of English grammar, constructions, and syntax
• Professional experience using app-based messaging platforms such as Facebook Messenger and WhatsApp preferred
• Experience with chatbot development and platforms such as Dialogflow, Chatfuel, Botsify, and/or Flow XO preferred
• Creative problem-solving skills
• Strong interpersonal skills
• Highly organized and a self-starter
• Passion and knowledge of design thinking and customer experience best practices

What would get us excited?
• Fluent in French, Portuguese, or Spanish
• Experience in public health or working for a development agency is a plus
• Programming skills in Javascript, JSON, Python, HTML, or similar

All applicants must be based in Nairobi with permission to work. PSI will not provide work permits. This is a consultant position.
The timeframe for the consultancy is 12 months with a possibility of extension.

How to apply

Interested applicants should submit a letter of interest and current Curriculum Vitae to [email protected]
Subject: Jr. Chatbot Conversation Design Consultant
Applications are currently accepted on a rolling basis.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

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