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Kenya Job: Customer Care. Euromax

Kenya Job: Customer Care. Euromax

Posted: Feb 18, 2017

Employment at Euromax as a Customer Care Agent

Company: Euromax (K) Ltd
Salary: Competitive
Start Date: March 2017

 

Customer Care Job Duties & Responsibilities

  • The person is responsible for handling retail customers (physical as well as telephone) to the branch
  • Responding to their enquiries on a timely manner, orienting them to the company products and providing information that helps them in making purchasing decisions.
  • The person is responsible for ensuring exceptional customer service while maximizing profitability for the company.

Principal Accountabilities

  • Understanding customer needs and recommending appropriate product solutions
    Cross selling other products
    Ensuring correct documentation is raised and payments are collected
    After sales follow ups with customers

The Person

  • Extroverted individual full of confidence and tactful in handling customer complaints.

Qualifications & Skills for the Customer Care Job

  • Bachelor’s degree in sales and marketing, hospitality or any business related degree
  • At least 2-3 years in a similar position in the automobile industry
  • Interest in automobile mechanics
  • Computer literacy in MS Office
  • Knowledge of any ERP would be a definite advantage

 

How to Apply

Only Qualified candidates should send their application to [email protected] by COB 22nd February 2017

 

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