Kitchen Designer at Builders: Warehouse, Express, Trade Depot, Superstore

Southern Africa’s leading home improvement, DIY and building materials retailer, with stores across South Africa, Botswana, Mozambique and Zambia. Builders offer four store formats, each designed to address the unique needs our target customer groups.

Job Details

  • Achieve sales;
    • Ensure that you have specialized knowledge of your stock & products so that you can advise customers appropriately.
    • Handle walk in & pick up sales, design & pick up sales, design & deliver sales & direct delivery sales on kitchen design products. Always ensure that the customers’ measurements are correct. Do designs on WINNER to customer’s requirements. Record customer details & do quotes correctly. Complete the paperwork & any relevant orders correctly for each type of sale.
    • Follow correct procedures when selling toughened colour-coded glass. Ensure correct measurements & do accurate quotes. Arrange for templates to be taken & place orders correctly. Ensure arrangements for installation are made.
    • Follow correct procedures when selling Technistone. Ensure correct measurements & do accurate quotes. Make arrangements for installation.
    • Check that stockholding is “true” before finalizing sales, as needed. Do not commit to deliveries – always confirm with dispatch.
    • Use appropriate procedures for specials & out of stocks.
    • Adhere to the standards of the selling skills course.
    • Ensure that your department is always manned.
    • Follow up on customers who have been issued with quotes & carry out after sales follow up.
  • Satisfy customers;
    • Handle all customers according to the standards in the Interact with Customers course.
    • Present a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required
    • Meet housekeeping requirements
  • Assist with refunds & repairs;
    • Advise customers & staff at refunds when asked for assistance.
    • Find out what is wrong with the item, when the item was bought, whether the customer knows how to use it correctly & test the product (if possible). If necessary, find out from the rep what the policy is on the particular item. Inform the customer as to what is to happen (new item/ money back).
    • For products to be repaired, take the product from the customer & ensure that s/he is given a repair slip.
    • Take the product to the appropriate place for repairs & contact the rep to collect the product.
    • Follow up telephonically with the rep to find out what is wrong & how long the repair wil take.
    • Keep the customer informed & let him/ her know when the product can be collected
  • Be accountable for stock;
    • Always be in & around your allocated shelves to prevent theft & breakages.
    • Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels). Give feedback to the DM.
    • Conduct stock counts accurately as required.
    • Where stock items are not on the automatic replenishment system, recommend order quantities to the DM/ replenishment manager.
    • Where kitchens have been designed for customers & cupboards are to be delivered, ensure that payment is processed before orders are placed.
    • Remove damaged items from the floor, report them to the DM & take them to the appropriate place for damages, where they can be recorded & correctly processed.
  • Merchandise stock;
    • Merchandise stock according to the plan-o-gram, required operational standards & as per the standards in the merchandising course

Maintain standards;

  • Maintain operational standards (ticketing, stock availability, service levels, pricing, promotional planning & execution, stock counts, staff dress code, safety, customer service levels) in the department as required
  • Assist with Product Knowledge Training;
    • Help your DM to ensure that team members are trained in product knowledge by sharing your knowledge & teaching other team members when asked to do so.

Qualifications;

  • Diploma in Interior Design or related course. A University degree will be an added advantage
  • Minimum 3 years’ experience in interior design, retail and trade sales environment
  • Excellent sales, communication, negotiation and influencing skills combined with high customer and service orientation with proven track record of selling a wide range of products.
  • Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.
  • Ability to build and develop relationships at every level with excellent cross-cultural competency.
  • Team player who is comfortable working on own initiative.
  • Confident, persuasive, with a ‘can do’ attitude
  • Strong financial background with ability to accurately assess key business metrics and key performance indicators
  • Driving sales efficiency through the vigorous use of sales management tools

Critical success factors & key challenges;

  • Effective relationship building ability (Cross-functional)
  • On the floor capability (80%)
  • Keen eye on home improvement solutions
  • Being able to manage teams and departments

What’s on Offer;

A robust opportunity for someone who is looking for an exciting challenge and ready for a fast paced, transformational journey with the ability to implement change in the home industry.
Application Deadline:
Review of applications will begin 22nd June 2020 and continue until the position is filled.

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