Manager – Alternative Dispute Resolution at Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya . The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment , Collection, Administration and Enforcement of laws relating to revenue.

Department: Legal Services and Board Coordination

Division: ADR

Responsible for (Purpose of the job).

  • Coordinating Case Review Forums, oversee preparation of Comprehensive Information Pack (CIP) for facilitators, co-ordinate CTDR administrative operations, revenue related activities, preparing policy briefs, strategies and evaluation of ADR initiatives undertaken. Facilitating simple tax disputes.

Tasks and outputs:

  • To ensure compliance with SLA’s;
  • Participate in case review forums;
  • Determine suitability of tax disputes for ADR;
  • Participate in development of Comprehensive Information Packs (CIP) for facilitators;
  • Participate in the implementation of Dispute Management and Alternative Dispute Resolution (ADR) initiatives;
  • Develop and managing an effective feedback mechanism for tracking ADR initiatives;
  • Co-ordinate and manage tax disputes;
  • Participating and coming up with strategies for stakeholder engagement (both internal and external);
  • Preparing/review policy briefs and reports;
  • Preparing strategic and operational reports for the division;
  • Overseeing performance of Staff under his supervision;
  • Participate in sensitization of stakeholders on ADR strategies employed by KRA;
  • Maintain databases for disputes handled at ADR and other reports;
  • Monitoring of general performance targets for the Division;
  • Assist in the Administration, monitoring and compliance function of the division.

Minimum qualifications

  • Bachelor’s Degree in Commerce; Finance or Accounting, Economics, Statistics & Law
  • Must have undertaken 20-hour training on mediation skills;
  • A member of Chartered Institute of Arbitrators.
  • Management and Governance courses.
  • A Master’s Degree and CPA or ACCA will be an added advantage.
  • A good understanding of Revenue Statues and International Taxation;
  • Exposure to disputes management, resolution and mediation skills.

Minimum years of experience

  • Five (5) years’ experience in dispute resolution practice, two (2) of which should be in a entry level management position in a comparable organization.

Competencies required for this role

  • Strong administrative, managerial and leadership skills
  • Excellent decision making skills and capabilities
  • Excellent planning, organizational and analytical skills
  • Resilient, focused and results oriented.
  • Excellent oral and written communication, presentation and interpersonal skills.
  • Motivated, dynamic and dedicated team player.
  • Ability to build and maintain strong relationships.

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