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Job Vacancy: Operations Assistant – Freight / Logistics Services

An established and growing international courier and logistics company is looking to hire an Operations Assistant to join their team.

Job Summary: The ideal candidate will be responsible for planning, organizing and directing smooth & efficient operations of the Company’s daily operations, logistics and inventory control functions.

Main Responsibilities:

  • Receiving pre alerts from agents and client and following up with the airlines on arrival of shipments both airfreight and sea freight
  • Coordinate with government agencies – Kenya Airport Authority, Kenya Ports Authority, Internal Container Depot, KEBS, KEPHIS, Pharmaceuticals and Poisons Board
  • Liaising with clients on their shipments and ensuring that all documentations are received and/or prepared before goods arrive
  • Application and follow up of IDF’s in the Orbus system.
  • Lodging of entries in the Tradex system and ensuring that the correct tariffs, description of goods and weights are inputted
  • Responsible for supervising operations assistants in daily operations      
  • Liaising with the operations team at the airport/Mombasa in the clearance of goods.
  • Updating clients on the status of the clearance of their goods at all times, sending clients status emails by close of business
  • Liaising with agents abroad on any freight collections being done on our behalf and preparing any necessary documentations
  • Ensuring that shipments both in Nairobi and Mombasa are cleared in good time to avoid demurrage costs at all times
  • Updating the clients files with the progress of the clearance process, indicating all details including date and time and any amounts disbursed
  • Maintains documentation to reflect the effectiveness and efficiency of department activities
  • Ensuring that the filing system is up to date and in an organized manner with all documents being filed for future and easy reference
  • Liaising with customer service on POD confirmations of shipments.
  • Working on quotations for both the office clients and agents
  • Ensure the security and accountability of materials and goods with inventory
  • Liaise with customs officials at the airport, Times Tower on issues arising
  • Understand export, customs and shipping procedures and ship products to various international locations.
  • Clearance of goods at the airport.
  • Any other responsibilities as may be indicated by the General Manager.

Key Requirements

  • To ensure you are a prime candidate for this opportunity, it is essential that you have experience in an operations environment within the courier/ freight industry
  • Diploma/degree in business administration, supply chain, logistics, clearing and forwarding
  • More than 4 years related experience
  • Familiar with KRA tariffs and goods classification
  • Trained and proficient on KRA Simba, KENTRADE and KWATOS systems
  • Familiar with customs requirements
  • Team management/supervisory experience a must
  • Excellent oral, written and interpersonal communication skills
  • Works with integrity and ethically
  • Computer skills a must

Qualities and skills:  This position requires an energetic, self-motivated person who is passionate about operations and relationship management and has a strong background in this, self-driven individual with a keen eye for detail.

Location: The role holder will be based on Mombasa Road, Nairobi

Deadline: Interested parties should send their online applications on or before 15th September 2017

Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.

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