Operations Analyst Jobs, Customer Service Jobs 2020, Aquantuo Jobs

Position: Operations Analyst

Location: Nairobi

Responsibilities

Great customer service skills, excellent communicator, good understanding of the shipping industry, eCommerce, sales and marketing and computer savvy.

  • Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
  • Ensure real time status updates of all client requests across all service areas
  • Able to market the company to include attending events to promote the company
  • Work with sales/marketing staff to convert prospects into actual and satisfied users.
  • Provide an exceptional customer experience to all clients – online, over the phone and in person
  • Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
  • Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
  • Ability to examine online stores and successfully complete purchase requests
  • Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc
  • Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
  • Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
  • Excellent customer service and able to professionally interact with customers in person and over the phone
  • Able to quickly learn new programs and processes

Qualifications

  • Bachelor’s degree in business, marketing, economics or related field.
  • Experience andcommitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
  • Able to work with little to no supervision

How to apply

Interested applicants should send their CV, other supporting documents and 3 referees to [email protected]