Operations Manager at Co-operative Bank of Kenya

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank’s Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Stock Exchange (NSE)

Our client, a medium sized, licensed Non-deposit-taking SACCO based in Nairobi is seeking to fill a vacant position of Operations Manager.

Reporting to the CEO, the job requirements are:

Key Roles & Responsibilities

  • Develop credit and marketing departmental strategy, plans and budgets and monitor their implementation
  • Represent the CEO in meetings and advocacy forums and assume the CEO’s authority in the CEO’s absence
  • Facilitate the installation of documented processes and harmonize operating procedures to ensure maintenance of high levels of performance and accountability to goals, set objectives and targets
  • Conduct risk analysis and ensure implementation of the recommendations
  • Handling of members complains on credit issues so that they can be satisfied
  • Ensure accurate financial and procurement procedures
  • Controlling and directing functions of the credit department.
  • Management of the leave register
  • Monitoring marketing activities to provide management with relevant information


  1. Degree in any of the following: Accounting, Finance, Commerce, Business Administration or a closely related discipline
  2. A Master’s degree in a business related discipline is an added advantage
  3. Advanced computer skills on MS Office, accounting software and ERP’s
  4. At least 5 years’ experience in a similar position
  5. Minimum of CPA I
  6. Strong comprehension of ICT systems and technologies.
  7. Good analytical and problem-solving skills and ability to handle a range of systems.
  8. Ability to monitor control Policies, Standards and Procedures.
  9. Ability to work independently and effectively under pressure and within tight deadlines
  10. Unquestionable Integrity and strong ethical standards

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