Deal of the day

Product Owner – Technical at GlaxoSmithKline (GSK)

We are a science-led global healthcare company that researches and develops a broad range of innovative products in three primary areas of pharmaceuticals, vaccines and consumer healthcare. As one of the few healthcare companies researching both medicines and vaccines for the World Health Organization’s three priority diseases – HIV/AIDS, tuberculosis and malaria, we are very proud to have developed some of the leading global medicines in these fields. Our product portfolio also includes a range of consumer brands, many of which are household names around the world, including Sensodyne, Aquafresh, Horlicks, Panadol and Tums. Specialties Pharmaceutical products, Vaccines, Consumer healthcare products

Job Purpose:

The role is meant to lead assurance activity within the CHQSC site, Nairobi and to ensure all Processes are initially qualified and subsequently maintained in a qualified state as per the Quality and Compliance standards required by GSK and other major regulatory bodies. The role is meant to ensure site technical capability is appropriate to maximize the efficiency of the operations and ensure that manufacturing processes are capable and controlled through PUCC, Validation and Technical risk assessment (TRA) so that each unit meets the product quality standards both at the time of manufacture and throughout its shelf life.

The role is accountable for:

  • Co-ordination and implementation of product validation schedules on LVS in accordance with the QMS.
  • Support/Lead Technical Risk Assessment for LVS products. Support development and approval of Product Control in LVS.
  • Implementation Process Change Control processes in accordance with the QMS
  • Co-ordinate & implement Data Trending process across all VS
  • Co-ordination of Periodic Process Reviews for product on LVS in accordance with the QMS
  • Development / maintenance of relevant Technical reporting systems & databases
  • Supporting Operational Excellence initiatives.
  • Drive Technical and continuous improvement initiatives across GSK Likoni Road site and integrate Technical standards into site business plans and activities.
  • Identify training needs of Technical Process Specialists supporting LVS products and ensure training plans are put in place to address these needs.
  • Manage the Technical Process Team and provide ongoing support to all the value streams in relation to manufacturing process issues.
  • Co-ordination of the Process Prioritisation listing to ensure the most appropriate use of both technical/ financial resource is being deployed.
  • Support the site Problem Solving Process.
  • Attendance at key site plant meetings
  • Co-ordinate the weekly Process Technical Team Meetings
  • Support the site monthly Technical Review meeting.
  • In conjunction with NPI Technical manager Support the site procurement initiatives in accordance with the QMS.

Essential Job Responsibilities:

Fundamentals (Safety, Quality, people and Process)

  • Perform duties in a compliant manner and behave in accordance with GMP, Site SOP’s, GSK EHS and QMS Standards and guidelines and relevant legal requirements.
  • Read and understand Standard Operations procedures and Global Quality applicable to Role.
  • Report all accidents, incidents and any EHS issues using the appropriate process/ System to your manager, or if required the Occupational Health Advisor.
  • Maintain work area in an inspection ready state and clean as you go to maintain good safe housekeeping standards, be aware of the impact of your job activities on EHS issues.
  • Ensure all changes made have safety considerations and best practice as core attributes.
  • Management Policies relevant to your job role Attend training and complete assessments as required Ensure Quality and GMP are at the forefront of changes proposed.

2. Innovate the Business

  • Identify Product development opportunities (for existing and new innovations) for the Value stream.
  • Manage source changes for materials affecting the Support value stream
  • Manage product development, New product introduction and source changes in the value stream through process validation, analytical methods and Technical product transfers thus reducing quality and technical risks
  • Drive and implement product life cycle management (PLM) in the support value stream.
  • Ensure QMS Compliance through GMP training, quality auditing, gap analysis and CAPA management
  • Pro-active approach to the process defects through process understanding, capability and control (PUCC)
  • Support and drive the waste and cost reductions in the business through value engineering projects, defects management and systems assurance. Work with procurement department to support the PPV initiatives.
  • Ensure changes with potential impact on product quality and/or other QMS/GMP compliance requirements are appropriately assessed before implementation through the site change control process.
  • Create and manage measurement systems to track adoption/progress, utilization and proficiency of key business value drivers

3. Strategic Alignment & Sustainability

  • Work with the site Process Assurance and Validation Lead to ensure financial discipline on Budgeting and spend for the proposed initiatives.
  • Develop constructive and beneficial working relationships across the Site Leadership Team, the local GSK business unit, the regional CHQSC organization and appropriate external stakeholders including suppliers and regulatory bodies
  • Generates batch process documentation on new product introduction and routine review to facilitate smooth production flow, supports and provide technical advice to Quality and other functions as required for them to make product and process decisions.
  • Provides suitable and adequate technical training to raise staff competency levels to ensure manufacturing processes in control and audit ready at all times. Manages the samples and documentation retention as per the policy requirements
  • Foster accountability for Actions emanating from product development activities , quality alerts, and all site business processes ( e.g. audits, safety programmes) Influence and support Team members with respect to product development, External Regulators, Customers and site staff issues through open and constructive consultation and negotiation.
  • Be an active and visible coach to leaders and site workforce as well

Risk Management

  • Support the site Risk Management process, and work with other business functions within CHQSC to ensure potential risks are identified, assessed, prioritized and mitigated.
  • Work with Cross-functional teams to deliver the Zero Waste, Zero Accident and Zero Quality ambition.
  • Management of technical risk assessments (TRA) and HACCP in the production value stream
  • Stand in for the Process Assurance & validation Lead, Packaging technologist and product owners (in both business operations value streams) when work demands to ensure work continuity
  • Engage cross-functional teams to ensure there is a smooth flow of product to the market with/or by challenging all process hiccups within the business.
  • Work with the site Process assurance & Validation Lead on current and future issues that could potentially affect the business performance, continuity and maturity.
  • Create maintain and review product static data and product structures in the materials inventory system (QAD).
  • Provide support during the investigations and Problem Solving in the corresponding value stream, including support systems for the same, and ensures tracking of actions and learning from the same.
  • Leads the change process for the value stream to mitigate risks of uncoordinated changes, hence responsible for managing the changes end to end


  1. Sound judgment and assessment of people, organisational culture and group dynamics providing a good balance between company and staff needs
  2. Management of inputs and contributions from the various functions across CHQSC for full compliance and management of risks.
  3. Making decision as per the policy to ensure the business does not suffer as well as maintain integrity during process improvement initiatives
  4. Influences & supports team members with respect to process improvement through open & constructive consultation
  5. Ability to influence decision through facts.
  6. Review of product specification limits critical to both customer & quality as art of the PLM
  7. Designing & performing product and materials trials before introduction of commercial batches to the value stream.

High Performance Behaviours:

  • Flexible Thinking
  • Developing People
  • Continuous Improvement
  • Enable & Drive Change
  • Customer Driven
  • Building Relationships
  • Interpersonal & Communication Skills
  • Multi-cultural responsibility

Basic Requirements:

  • Effective influencing skills at all levels of the organization and with external partners.
  • Strong facilitations skills
  • Strong customer focus
  • Good verbal and written communication skills
  • Operate with a strong sense of integrity, ethics, responsibility and commitment
  • Result-oriented
  • Excellent organizational skills; excellent `active’ listening skills
  • Able to provide workable business solutions within the site strategic intent
  • Act with Integrity

Preferred Requirements:

  • Excellent interpersonal and facilitation skills
  • Analysis and Problem Assessment
  • Planning and Organizing
  • Desire and ambition to Improve Systems and Process
  • Strategic Thinker : – ability to think outside the box
  • Ability to communicate to all levels of team structure to enable and drive change

Qualification/ Experience:

  • Bsc. Chemistry, Biochemistry, Chemical Engineering or Process Engineering
  • Minimum 2 years experience in a similar role with proven track record in achieving results
  • Excellent communication skills, both verbal and written
  • GSK Behaviours
  • Computer literate
  • Manufacturing experience/background preferable pharmaceuticals and/ or FMCH organizations.

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Deal of the day