Receptionist Job in Kenya

General Description

  • Receive, assist and direct
    patients in accessing the appropriate service or health care professional
    in a courteous, efficient and effective way.

  • Provide general assistance to
    the practice team and project a positive and friendly image to patients
    and other visitors, either in person or via the telephone.


  • Ensure an effective and
    efficient reception service is provided to patients and any other visitors
    to the facility.

  • Acknowledge the patient’s
    arrival at the desk within 2-3 minutes of arriving.

  • Deal with all general
    enquiries, explain procedures and make follow-up appointments.

  • Be aware of your surroundings
    and of patients in the waiting room: be in a position where you are able
    to note which client has not been served and direct them to the offices
    they need to visit.

  • Be aware of which doctors and
    nurses are currently on duty and whether they have arrived. If the doctor
    has not arrived, call him/her and inform they are on duty and clients are
    waiting for them

  • Receive and make telephone
    calls as required. Phone must be answered within 6 rings and no more. Take
    messages, ensuring accuracy of detail and prompt appropriate delivery. Be
    polite and helpful at all times. If the patient’s behavior becomes
    unacceptably abusive refer the call to your supervisor. Don’t ever shout or
    respond in a rude manner to the patient.

  • Advice patients of relevant
    charges for relevant medical services, show direction to the next station
    that the client would wish to be served.

  • Ensure that all patients’
    information is registered onto the computer system promptly and

  • It is the responsibility of the
    receptionist to ensure that clients on the Outpatient register are
    transferred to the Inpatient register before close of business each day.

  • It is the responsibility of the
    receptionist to ensure that preauthorization is filled and ensure
    communication is made to insurance companies for pre-authorization and
    discharge of patients, immediately you are in receipt of either an
    inpatient insurance covered clients preauthorization or a discharge summary.


  • A diploma course in public
    relations, communication, business administration or any related course.

  • Must have strong analytical and
    communication skills, excellent leadership qualities.

  • Ability to work under minimum

  • Honesty and integrity

  • Good interpersonal skills

  • Computer literate.

  • Maintains confidentiality

How To Apply

If you are up to the challenge, possess the necessary
qualification and experience; please send your Application, CV, copies of your
academic testimonials and other relevant documents via email to 
[email protected] quoting the job
title with the word Kakamega on the email Subject.


Courier and hand delivered applications can be dropped at Oasis
Doctors Plaza Kakamega located along Muruli Road in IG SACCO PLAZA (Mwalimu
Centre Building) Ground Floor behind HUDUMA Centre.


  • We do not charge any fee for
    receiving your CV or for interviewing.

  • Only candidates short-listed
    for an interview will be contacted.

  • Indicate your salary expectation
    in your application.

  • Applications to reach us before
    close of business 10th July 2020.

“Oasis Healthcare group is an equal opportunity employer”
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