Relationship Manager Job in Kenya

Position: Relationship Manager

Reports to: Branch Manager

Job Description

Responsible for the effective management, control and marketing of
the Bank’s Product portfolio within the branch, in line with the Bank’s policy,
to ensure growth of the balance sheet and revenue.


Strategic input and

  • Contributes to the completion
    of the branch operational plan by preparing and implementing an individual
    business plan that encompasses strategies for performance on branch growth

  • Prepares a personal action plan
    that contributes to the overall branch budget.

Sales & Business

  • Full responsibility for all
    product lines and all sales and business development.

  • Develop business opportunities
    and monitor business’s activities in line with the Bank’s long-term
    strategic and annual business plans and ensure that the branch remains
    competitive and promptly reacts to changing market conditions and customer

  • Develop a focused relationship
    management approach, which increases the branch ability to increase the
    flow of business and generate deposits, lending and revenues from existing
    and new customers in line with the enterprise strategy.

  • Ensure full compliance with the
    Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate
    provisions of the Banking Act with respect to lending.

  • Enhance relationship marketing
    and management – to establish, maintain, and enhance relationships with
    customers and other partners, at a profit, so that the both the customer
    and bank objectives are met achieved by a mutual exchange and fulfillment
    of the brand promise.

  • Actively market and develop the
    banking products to existing and prospective clients to grow the wallet

  • Continuously conduct market
    research and competitor analysis to identify new business opportunities.

  • Manage relationships of key
    accounts while tapping on their share wallet through cross selling and

  • Business development through
    recruiting new key accounts while harnessing their value chains.

  • Maintain a comprehensive
    understanding of the customers’ business plans, financial projections and
    support requirements.

Strategic Marketing

  • Enhance creation by creating,
    communicating, delivering, and offering solutions that have value for
    customers, shareholders and partners.

  • Build the Sidian Bank Brand to
    ensure that the Bank is top of mind as an enterprise Bank.

  • Understand and provide clear
    direction to the branch based on market analysis of local area consumer
    trends and competitor offerings.

  • Support product specialists and
    the sales teams in marketing of initiatives and other products to local

Strategic Customer

  • Key driver for not only
    customer satisfaction, but building a base of promoters by enhancing
    positive customer experience and advocacy to drive competitive advantage,
    leading to faster organic growth and lower cost.

  • Link sales and service and
    embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

  • Support branch operations as
    assigned by the Branch Manager to manage leave and other emergency


  • Contributes to the flow of
    staff communications, by attending regular staff meetings – morning
    huddles and weekly progress meetings.

  • Adherence to dress code, code
    of conduct and HR policies and procedures and follows laid down grievance
    and disciplinary procedure to ensure a conducive work environment.

  • Monitor and ensure compliance
    of facility covenants to ensure performance and profitability.

  • Provide regular call reports
    for all facilities to enhance our Monitoring & Evaluation.

  • Monitor service delivery to
    bank customers to ensure high levels of efficiency and effectiveness.

  • Ensure compliance with both
    internal and external regulatory requirements.

  • Work closely with risk and
    compliance units to ensure effective controls to mitigate against
    operational and business risks.

  • Ensure implementation and
    compliance with operational policies and procedures, AML/CFT Policies.

  • Compliance to the Environmental
    Social Management (ESM) policy and procedure in day to day business.


  • University degree or above in a
    relevant business discipline e.g. business administration or finance

  • Diploma in Banking –
    AKIB/ACCA/CPA (K) will be an added advantage

  • At least 6 years’ experience in
    retail banking and/or commercial banking including a minimum of 3 years
    sales experience.

  • Sound knowledge of Retail
    Banking/SME products, services and processes together with exposure in
    retail banking branch operations or customer service delivery.

  • Profound understanding of
    retail market, key competitors and offerings as well as our competitive
    edges to win quality customers.

  • Thorough understanding of CBK
    regulatory framework and pertinent regulations impacting corporate

  • Strong leadership, marketing,
    sales and management skills.

  • Highly effective communicator
    with excellent interpersonal and motivational skills.

  • Solid performance management
    and motivational skills.

  • Excellent relationship building
    and stakeholder management skills.

How to apply

Soft copy applications only:

Indicate the position in the subject bar

Application to be sent to: [email protected]

Closing Date – July 9,
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