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Reputable Company Job Vacancy : Reservations Manager – Jobs in Kenya

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Reservations Manager Job Responsibilities

  • Having knowledge of Opera & entire Reservation Procedure according to International Hotel manual system
  • Allocate daily tasks to Reservations staff
  • Review reservation booked daily and Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
  • Review arrival report daily.
  • Responsible for preparation of occupancy forecast.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Ensure special handling of repeats guest and very VIP guest.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department and Finance department
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.In general, perform any other duties might require

Qualifications for the Reservations Manager

  • Minimum 3 years’ experience as Reservation supervisor or Asst. Manager on a reputed hotel.
  • Graduate from an accredited college or university in an appropriate curriculum
  • Considerable experience related to this class of work including some supervisory experience
  • Experience in handling multiple Units is a must

All job applications can be made via the link attached to the job tiles or by sending an email of their CV to [email protected] with the subject of the email being the job they wish to apply for.


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