Research Job in Kenya – Equity Bank

Job Purpose: Use research and analysis to find changes or opportunities in the
market.  This person will then suggest business improvements by using
analytics and will provide data and analysis to the team when necessary.

Responsibilities

  • Maintain an understanding of external competitive
    digital developments and their impact on our business and innovation
    strategy;

  • Analyse trends and market disruptions; and search
    for emerging market opportunities.

  • Proactively seek out new opportunities for The
    Bank to offer new products / services.

  • Watch the activity of our competition in Kenya as
    well as trends in the global financial industry then make recommendations
    on how The Bank can improve customers’ experience.

  • Use data about our customers to determine trends and
    gaps in our offering and make recommendations on improvements.

  • Assist the team with analysis on the impact of new
    innovations.

  • Recommend methods that we can use to collect more
    information about our customers with a view to using that data to improve
    the services and products we offer to them.  The goal is to use data
    and information about our customers to predict their behaviour and offer
    products and services just when they need them.

  • Prepare and present proposals and business cases
    for new idea implementation to senior management/ Committee for feedback
    and recommendation Monitor progress of Idea Implementation, stakeholder
    management; prepare reports and communication for the same to ensure a
    successful roll out.

  • Stakeholder management to ensure the Group
    strategic objectives relate to the digital agenda are met.

  • Collect, analyse and report on customer feedback
    on The Group’s products and services.

  • Coordinating with internal process stakeholders to
    convert action plans to active processes.

  • Monitor performance of implemented innovative
    initiatives and strategic partnerships and prepare reports on their
    performance.

  • Make recommendations for enhancement or
    discontinuation of initiatives and partnerships based on Management
    Information and recommendation from management.

  • Support in preparation of Internal Communication
    to the Bank in regards to innovation initiatives and processes. Move each
    new approved idea through the project phase in conjunction with all
    stakeholders in the innovation process to logical conclusion.

  • Manage and maintain the department’s calendar of
    events, documentation & communication in an organised manner that is
    within the Bank’s standards.


COMPLIANCE

  • Ensure compliance with both internal and
    external regulatory requirements in the normal course of duty

  • Maintain confidentiality of the Digital Innovation
    Ideas in line with the Bank’s Non-disclosure agreements and best practices
    as required

OTHER

  • To safeguard and promote the bank’s image with the
    general public within the scope of duty.

  • Any other duty that may be assigned by the
    Supervisor

  Academic and Professional Qualifications

  • A Bachelor’s Degree in an accredited University

  • Product development experience

  • Professional qualifications in SQL query, research
    skills

  • Masters in a Business related degree is an added
    advantage.

  • At least 2 years’ experience in Banking

How to Apply

Apply for the job here

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