Deal of the day

RTO-Real Time Operations Agent at Human Capital Synergies Africa Ltd

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. I

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Real Time Operator. He/she will be responsible for coordinating live courier operations and ensure daily performance against a range of KPIs.

Key Responsibilities

  • Monitor, anticipate and manage the live operation to ensure a great user experience
  • Manage real-time fleet capacity
  • Lead the communication with the fleet for ongoing orders
  • Give structured and actionable daily feedback to the ops managers
  • Ensure a smooth operation by coordinating communication with LiveOps support, clients, couriers, and other operational departments.
  • Organize personnel, and assist with training as required, whilst also organizing budgets and courier expenses.
  • Ensure that quality assurance checks are completed and maintained.
  • Assist clients with product selection and pricing to improve transportation routes.
  • Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.


  • Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
  • Previous experience of at least 1 year as a dispatcher or similar position within an office environment, international shipping and stock management.
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quicklyto changing policies and procedures.
  • Must be able to work as part of a team in afast-paced and pressured environment,
  • Communicating effectively with both colleaguesand clients and following verbal and writteninstructions.
  • Must be able to efficiently solve problemsrelating to sales, finance and transportation ofgoods in locations both nationally and overseas.

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Deal of the day