RTO-Real Time Operations Agent at Human Capital Synergies Africa Ltd
Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. I
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Real Time Operator. He/she will be responsible for coordinating live courier operations and ensure daily performance against a range of KPIs.
- Monitor, anticipate and manage the live operation to ensure a great user experience
- Manage real-time fleet capacity
- Lead the communication with the fleet for ongoing orders
- Give structured and actionable daily feedback to the ops managers
- Ensure a smooth operation by coordinating communication with LiveOps support, clients, couriers, and other operational departments.
- Organize personnel, and assist with training as required, whilst also organizing budgets and courier expenses.
- Ensure that quality assurance checks are completed and maintained.
- Assist clients with product selection and pricing to improve transportation routes.
- Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
- Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
- Previous experience of at least 1 year as a dispatcher or similar position within an office environment, international shipping and stock management.
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call center equipment/software programs
- Organized and logical, willing to adapt quicklyto changing policies and procedures.
- Must be able to work as part of a team in afast-paced and pressured environment,
- Communicating effectively with both colleaguesand clients and following verbal and writteninstructions.
- Must be able to efficiently solve problemsrelating to sales, finance and transportation ofgoods in locations both nationally and overseas.
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