Senior Data, Identity Management and Analysis Coordinator, P5, Nairobi

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern.

An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operations, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels.
The DIMA position is an integral part of the Regional Bureau, with line management provided by the Regional Director (or delegated to senior managers), and functional lines with the data service in Headquarters and relevant Divisions. This will be the basis for strengthened collaboration with other relevant entities in UNHCR, and externally with UN agencies, humanitarian and development partners, governments, private sector and NGOs.

Senior DIMA Coordinator oversees implementation of UNHCR data-related strategies, policies and standards for information management, statistics, registration and identity management in the respective region or country operation. In close coordination with the other global services and within the Bureaux, Senior DIMA Coordinator also monitors and oversees, as relevant, the development of systems and processes for operational data within their areas of responsibility. Furthermore, the incumbent provides guidance and technical support to other stakeholders, including country offices and partners, on robust and efficient data design, collection, processing, sharing, analysis, dissemination, data storage and archiving methodologies. Senior DIMA Coordinator acts as a service provider in regards to data and information management for operations and ensures that UNHCR is able to fulfill its global commitments to the Inter Agency response in IDP situations. In IDP situations, DIMA provides data, statistics and information management support to the three UNHCR led Clusters.

DIMA is a client-oriented, multi-sectoral service that has integrated internal coordination with all Bureaux or Country units, particularly with the Protection Coordination Pillar.
Within the Bureau or country office, Senior DIMA Coordinator acts as an advisor to senior management and governance mechanisms/bodies on data management matters, including resource allocation and partnerships. For corporate operational systems, Senior DIMA Coordinator has a delegated role to undertake business analysis for regional- or country-level tools where needed, coordinate the prioritization of requirements for meeting regional or country specific systems development to be further reviewed and approved for implementation at the global level.

Regional DIMA teams leverage innovations from country operations and share best practices across the region and elevate globally relevant innovations to the attention of other regional DIMA Coordinators as well as Data Service at Headquarters.
Under the leadership of the Regional Bureau Director (or delegated to senior managers), the Senior Data, Identity Management and Analysis (DIMA) Coordinator leads the DIMA activities. S/He oversees the DIMA¿s overall activities, including managing staff with responsibilities for information management, statistics, analysis, registration and identity management including digital identity and operational data management. The DIMA Coordinator advises and guides on the establishment of data governance structures with the Regional Bureau or country operation.

The Senior DIMA Coordinator identifies, leads and implements country and regional capacity development plans to improve data literacy vertically and horizontally. Furthermore, by building strong, coordinated, inter-related and transparent information systems as relevant to the region and/or country, the Senior DIMA Coordinator contributes to building knowledge within the Bureau and country operations.

The grade level of the positions with this role can be P4 or P5 depending on the number of the persons of concern under the Area of Responsibility (AoR) as well as the structure and location of the Bureau in which the position operates.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


  • Lead the activities of the DIMA, including supervision of staff within the DIMA Unit.
  • Translate relevant data global strategies for their implementation at the regional and/or country level.
  • Prepare and implement regional or country strategies for data and information management, registration and identity management, analysis and statistics.
  • Oversee implementation of and compliance with standards for data related activities at the country and regional level in the functional areas of data and information management, registration, and identity management, analysis and statistics.
  • Ensure that the country operations receive technical support and guidance in the functional areas of data and information management, registration and identity management, analysis and statistics.
  • Lead on exploring and establishing regional partnerships that strengthen the quality and use of data, statistics and analysis.
  • Review and approve systems (i.e. digital applications) development requests from country operations to be elevated to HQs for the final decision-making, as part of the governance structure between HQs, the Regional Bureau and the countries.
  • Participate and represent in (as delegated) data governance bodies, both internal and external, including interagency fora, activities and processes.
  • Prepare and implement regional or country capacity development strategy in its functional areas consistent with global strategies and in collaboration with relevant entities and services.
  • Chair and lead relevant bodies/platforms necessary to fulfil data-related responsibilities.
  • Act as a Data Protection Officer at the regional level or Data Protection Focal Point at country level as delegated by the Regional Director or Country Representative.
  • Review analytical reports and documents for internal and external use.
  • Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P5 – 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree

Field(s) of Education
Law; Development Social Sciences;
Information Technology, with focus on Database development, Data management and Analysis;
Demography; Geography; Political Science; Business Administration;
Humanities; Statistics International Relations; Economics;
Information Management; Physical Science; Data Science; GIS;
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
Certification Programme International Protection (Registration and Identity Management module)
Certification Programme International Protection (Data Protection module)
Certification Programme International Protection (Integrity module)
Training on Emergency Registration
Operational Data Management Learning Programme
UNHCR Needs Assessment eLearning
Interagency Coordination Learning Programme (Information Management module)
Protection Information Management Training
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

  • At least 8 years of substantive experience related to data and information management in humanitarian and/ or development contexts;
  • Strong understanding of the principles and concepts of international protection and UNHCR;
  • Ability to explain data and related systems in accessible language for business owners and to translate business requirements to data technical teams;
  • Experience with phases of the data management lifecycle and associated methodologies;
  • Demonstrated data literacy, especially the ability to derive information from data and present evidence to decision-making;
  • Strong team-building, managerial, planning, coordination and representation skills;
  • Field experience, preferably in a humanitarian context;
  • Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization;
  • Demonstrated ability for leadership in the context of partnership building and consensual decision-making;
  • Experience working with partners, including host and donor Governments, humanitarian and development partners.


  • Experience in process re-engineering (process redesign, process transformation, or change management);
  • Experience with data sharing, data management, and data analysis;
  • Technical expertise in registration, identity or biometric management systems. Experience with UNHCR¿s PRIMES applications;
  • Knowledge of national and international statistical systems;
  • Demonstrated understanding of civil registration and other national population registration systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.

Functional Skills
PR- Civil Registration;
PR-Individual Case Management;
PR-Protection related guidelines, standards and indicators;
DM-Data collection methodologies;
DM-Data Management;
MS-Data Collection and Analysis;
DM-Population census and econometrics;
DM-Protection Data Management Systems;
PR-Cluster Information Management Tools, Resources and Approaches;
PG-Needs Assessment and Response Analysis;
DM-Data governance, quality assurance and preservation
DM-Data Interoperability
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis

(Functional Skills marked with an asterisk* are essential)

How to apply

Interested applicants should submit their application online on the UNHCR Careers Page at by clicking on “Vacancies”.

Closing date for applications: 14 May 2020 (midnight Geneva time).

The UNHCR workforce consists of many diverse nationalities, cultures, languages and
opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities
as well as an inclusive working environment for its entire workforce. Applications are
encouraged from all qualified candidates without distinction on grounds of race, colour, sex,
national origin, age, religion, disability, sexual orientation and gender identity.

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