Supervisor – Manned Security Services at G4S

Job Introduction:

Reporting to the Customer Service Manager /Operations Manager, the Supervisor will supervise Site In-charges and Guards to ensure the timely and efficient delivery of the Manned Security Service.

Role Responsibility:

  1. Ensure the physical presence of guards at respective posts
  • Confirm that all posts under his/her jurisdiction are adequately manned as per the contract requirement in terms of correct number and rank
  • Confirm that the guards are physically fit and in a sober state of mind when reporting on duty
  • Ensure guards sign on posting sheets to confirm presence
  • Confirm that guards report on time and do not leave their posts uncovered

 

  1. Ensure proper turn out of guards
  • Inspect that all equipment is present and serviceable as per the site requirements (as listed in the site instructions).
  • Inspect the appearance of the guards to confirm that they are smartly dressed in full G4S uniform

 

  1. Implement labour efficiency controls
  • Accurately capture time and attendance in the posting sheets
  • Implement the guards’ duty roster and ensure that guards take their weekly off duties and annual leave as scheduled
  • Ensure that posts and assignments are optimally covered with the right numbers of guards and ranks

 

  1. Promote conducive work relationship
  • Hold brief/debrief sessions with guards on a  regular basis and execute conflict resolution among the guard force
  • Discuss any problems / issues with the guards and provide feedback regarding previous issues raised.
  • Escalate any unresolved problems/ issues to the CSM /Ops Manager in a timely manner.
  • Ensure high level of staff motivation and performance that meet G4S standards

 

  1. Ensure maintenance of proper customer service levels
  • Liaise with the client at a lower level. Any issues that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
  • Confirm that the guards understand and perform as per the customers’ expectation
  • Properly introduce guards to the client before they are posted
  • Induct any newly posted guards and ensure that they understand and perform their duties as per the assignment instructions of their respective posts
  • Continuously carry on-the job training of the guards to improve their performance
  • Provide training i.e. communicate a toolbox talk, refresher training, etc.
  • Review the occurrence book (OB) and registers, make an entry detailing the time of the inspection, findings, and actions taken.

 

  1. Ensure proper health and safety in work environment
  • Perform a site walkthrough to identify hazards and appropriate controls. Hazards that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
  • Review the site risk assessment / perform an audit once a month. Any changes to existing risks, or any new risks, should be noted and escalated to the CSM /Ops Manager
  • Ensure that all assignments in the area have post instructions and emergency procedures
  • Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
  • Implement health and safety initiatives at the lowest  level
  • Report incidents to the CSM/ Ops Manager in a timely manner
  • Ensure that there is a fatigue management plan is in place where necessary e.g rotation

The Ideal Candidate:

Knowledge and Qualifications

  • Minimum –  Form four with KCSE Certificate D+
  • Minimum certificate course in business management
  • Computer skills are of added advantage.
  • Riding Skills – At least 5 years active riding experience with a clean license.

At least 5 years as a supervisor in operations preferably security industry

Technical Skills

  • Basic Microsoft Word
  • Basic Microsoft Excel

Behavioural Skills – Support

  • Understanding the organizational environment
  • Understanding the organization’s goals and objectives
  • Dealing with changing circumstances
  • Supporting and working with others
  • Delivering objectives
  • Dealing with complexity
  • Acting professionally
  • Deliver great customer service
  • Sharing and co-operating

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