Support Analyst Job in Kenya

Position:
Technical Support Analyst


Location:
Nairobi

Job Description

Azmasoft Consulting Ltd is an Audit Technology firm based in
Nairobi, Kenya. We work with our clients in the automation of audit, risk,
compliance, investigation and data analysis processes. We are involved in the
implementation, training and support of an Audit Management Software. Our
client base includes both public and private sectors across the East, Central
and West Africa Region.

We are looking for a Technical Support Analyst. This is a Technical
position responsible for implementation and support of our Audit Management,
Compliance Management and Data Analytics software within the EMEA Region. It
involves offering technical support to clients. The position reports to the
Assistant Manager.

Responsibilities

  • Actual installation and support
    of an Audit Management and Analysis software

  • Offering technical support to
    clients using the software

  • Client management – communicate
    to and liaise with client staff, colleagues and the support desk to
    provide customer excellence and maintain strong client relations

  • Client Relations – ensure
    customer excellence through contact of our clients

  • Business development – involved
    in preparing proposals

Qualifications

  • Degree in Computer Science, or
    Information Systems is mandatory

  • Mandatory support experience
    for a minimum of 1 year specifically offering client support

  • System implementation and
    technical support experience (web server and database expertise)

  • Must be able to work
    independently, demonstrating strong qualities in communication and support

  • Proven experience in
    identifying and solving problems

  • Strong client service skills as
    the job involves a lot of interaction with client staff

  • Excellent written and oral
    communication skills

  • Must have strong interpersonal
    and troubleshooting skills

  • Audit/Accounting/Risk
    Management knowledge is an added advantage

  • CISA/CPA or equivalent are
    added advantage

How to apply

Click here to apply by 8th July 2020. Only
those shortlisted will be contacted.
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