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Swvl Kenya Supply Performance & Quality Manager Jobs In Kenya

Supply Performance & Quality Manager Job, Current Administration Jobs,

Role title: Supply Performance & Quality Manager

Location: Nairobi

Job Description

The Supply Performance & Quality Manager will be responsible for monitoring operational metrics and drive excellence. He/she will also be responsible for conducting primary and secondary research for supply pay-outs.

The role will report to the Head of Operations/Kenya


In more detail, the areas of responsibility include but are not limited to:

● Monitor the operational metrics and drive excellence.

● Diagnosis of operational challenges and identify areas of improvement.

● Assign owners and provide visibility to functions with respective KPIs.

● Provide insights to right stakeholders to help improve the performance.

● Identify captains for retraining with Experience team, sharing insights with Earnings for churned fleet, Driving app adoption etc.

● Implement CBD policy based on lacking KPIs.

● Optimize over spend on CBD.

● Conduct primary and secondary research for supply pay-outs.

● Competitive benchmarking for different categories.

● Validate learnings by experimenting various pay-out structures

● Help categories reach sustainable UE.

● Ensure retention of captains.

● Liaison closely with finance for payment automation.

● Help define value proposition for supply acquisition team for categories.


● Strong Microsoft Excel Skills.

● Excellent oral and written communication skills.


● An undergraduate degree in a relevant discipline.

● At least 5 years’ experience in a similar role.

The following personal qualities are preferred:

● Effective planning, organising, and time management skills;

● Self- driven individual with the ability to work under little supervision.

● Strong attention to detail and extremely organised; and

● A commitment to teamwork and working in a professional manner.

How to apply

Click here to apply

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