Transport & Customs Officer at Médecins Sans Frontières (MSF)

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases. It was founded in France in response to the Biafran War. The organization is known in most of the world by its localized name or simply as MSF; in Canada and the United States the name Doctors Without Borders is commonly used. In 2015 over 30,000, mostly local, doctors, nurses and other medical professionals, logistical experts, water and sanitation engineers and administrators provided medical aid in over 70 countries. These doctors and nurses decided to volunteer their time to solve issues of world health. Private donors provide about 90% of the organization’s funding, while corporate donations provide the rest, giving MSF an annual budget of approximately US$750 million.


Main Purpose

Reporting to the Transport Manager, the incumbent shall be responsible for performing the day to day activities and administrative processes for the clearance and transportation of medical and non-medical goods according to MSF protocols and standards in order to ensure the optimal running of the mission

Key accountabilities include but are not limited to:

  • Performing day-to-day activities and administrative processes to ensure an efficient running of the clearance and transportation processes of medical and non-medical goods for a supply office (coordination or project) following the supply procedures according to MSF standards and protocols. Including the following activities:
  • Performing Pre Clearance on Imports: Ensuring shipping documents are complete, and all customs clearance requirements such as exemptions and import permits are in place before physical arrival of the shipments.
  • Assists in import permits application on KENTRADE through relevant regulating bodies, such as PPB in cases of medical items, CA in cases of communication items and ERC in cases of energy related items.
  • Responsible for all customs and administrative related issues: Facilitation of import customs clearance processes by liaising with transit sheds and shipping lines concerning issuance of clearance documents and delivery notes to MSF contracted clearing agents.
  • Issuing clearing agents with the necessary export documents including PPB export permits for medical items needed for customs export declaration of transit, and locally acquired goods and any other cargo coming from a bonded warehouse.
  • Responsible for reception and forwarding of international freights.
  • Responsible for TGD & transit documentation: Ensuring all clearance transit documents are delivered by the clearing and forwarding agents alongside the transit shipments, and MSF copies filled as well as keeping a set at the TGD for audit purposes by KRA. Preparation of transit period extension requests and following up with the clearing and forwarding agents in their lodgment with customs and approval.
  • Update and keep track of Freight Tracker , and Truck-turn-around reports by filling accurate cargo and movement information.
  • Issuing Service Providers with PO’s and undertaking invoices checks:
  • Facilitation and processing of tax exemption documents by providing RPO(Regional Protocol Office) with complete and accurate documents required for exemption application.
  • Provide relevant information to the Transport & Customs Manager in regards to import and export processes & regulations in Kenya and East African Region.
  • Be a self- driver of MSF vehicles if needed be after a prior authorisation from the Logistics Manager

Education and Knowledge Required


  • Diploma in Clearing and Forwarding
  • Bachelor’s degree is an added advantage
  • Knowledge of SIMBA TRADEX system
  • Familiarity with ASCYUDA system
  • Knowledge in EAC Tariff code guidelines
  • Essential computer literacy fluency in Excel, word, outlook express
  • Experience in dealing with authorities
  • At least 2 years’ experience in supply chain/clearance & customs procedures related jobs

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